Terms of Service

Last updated 4 July 2026

The service

AnswerWell answers calls for your clinic, books appointments into your diary, sends text confirmations and follow ups, takes messages, and reports monthly on the calls answered, the bookings made, and the revenue recovered. Every installation is configured with you and approved by you before your patients hear it.

Pricing and cancellation

Your first thirty days are free, with no card required. After that the service costs £750 a month per location, billed monthly. There is no setup fee and no fixed term. You can cancel at any time and the service runs to the end of the period you have paid for.

What we ask of you

• Approve the assistant's script, treatment list, and prices before go live, and tell us when they change.
• Give us working access to the diary you want bookings made in.
• Remain responsible for your patients and your clinical care. AnswerWell books appointments and takes messages. It does not practise medicine.

What the assistant will never do

The assistant never gives medical advice, never assesses symptoms, and never comments on whether a treatment is suitable for a caller. Clinical questions become messages for your team or booked consultations. Callers who describe anything urgent are directed to 999 or 111 and your team is alerted immediately.

Data protection

We process caller information on your behalf as described in our Privacy Policy. Before go live we complete a data protection impact assessment with you and provide a copy for your records. A signed service agreement and data processing agreement are provided for every paying clinic, and where they differ from this page, the signed documents win.

Liability

We run the service with care and skill, and we fix problems quickly when they arise. We are not liable for losses caused by events outside our reasonable control, such as phone network or calendar outages, and our total liability in any year is limited to the fees you paid us in that year. Nothing in these terms limits liability that cannot be limited by law.

Governing law

These terms are governed by the law of England and Wales. Questions to hello@answerwell.co.uk.